Telehealth Services. As used in this Agreement, the term Telehealth services shall mean the use of synchronous or asynchronous telecommunications technology by a telehealth provider to provide healthcare services, including, but not limited to, assessment, diagnosis, consultation, treatment, and monitoring of a patient; transfer of medical data; patient and professional health-related education; public health services; and health administration. The use of telehealth involves the electronic communication of medical information. Rogo Healthcare Services telehealth services is not a substitute for your primary care provider. Chief complaints that require physical examination, laboratories, and/or imaging may be referred to your primary care provider, urgent care, or the emergency department. Common chief complaints appropriate for telehealth services include but not limited to: Allergy/Asthma Medication Refill Chronic Bronchitis Otitis Externa (Swimmers ear) Conjunctivitis Rashes Hypertension Upper Respiratory Illness Lower Back Pain Urinary Tract Infection.
Access. Patient shall have access to the telehealth provider via instant messaging and video chat. Patient shall also have direct telephone access to a telehealth provider on a twenty-four hour per day, seven days per week basis. Patient shall be given a phone number where patient may reach the telehealth provider directly. Patient calls will be returned within a reasonable amount of time not to exceed 2 hours. During the telehealth provider’s absence for vacations, continuing medical education, illness, emergencies, or days off, Rogo Healthcare Services will provide the services of an appropriate licensed telehealth provider for assistance in obtaining patient services. Patient shall be given instructions as to how to contact such telehealth provider. Such telehealth provider shall be available to Patient to the same extent as would the membership telehealth Provider.
Membership payment terms. Rogo Healthcare Services provides monthly and annual payment options. All payments are automatically deducted each month or year on the date of enrollment. A onetime registration fee of $50.00 may be assessed per family for Telehealth membership.